advice went awry. >> sandy is showing us her usual drill. she travels widely and always takes a carry-on with the must-have item. earlier this year on a trip to italy things got off to a rocky start for season -- sandy and her husband. >> we were told when we first got on the bag before we got on the plane the overhead bins were full so you must check your carry-on, so we did. >> then what happened. >> we got to rome and it wasn't there. >> they took in the sights and sounds of italy, but without underwear, of course, so they bought new. when their luggage finally arrived, they went to pick it up. >> we had to go to naples to pick it up. and that was probably an hour ride on the bus from where we were. then we had to take a cab from the airport in naples to the train station in rome. it happens so she put in a bill for her costs. >> underwear, a sweater, a jacket, and we had to buy a bus ticket from there to the naples airport and cab fair to the train station. >> and what did she bill the airline? less than $70. >> it didn't come, it didn't come, it didn't come, so finally i decided,
